Emailing Cards
Q: I’ve heard email cards have been targetted by spammers who are pretending to send cards from mycardmaker and other legitimate greeting card companies. When I receive an email card, how can I tell it is really from mycardmaker?
A: We are aware of fraudulent emails currently claiming to originate from mycardmaker. In a nutshell, do NOT click on any links within an email that appear suspicious. Valid emails from mycardmaker will always come from "greetings@mycardmaker.com" and will have your friend or relative's email address in the subject line. See an example of a legitimate email coming from one of your friends or relatives. If you are technically inclined, all e-cards from our website come from only one IP address: 69.12.209.40
Oftentimes, a spammer will couch a malicious link in an email and surround it with valid links to sites like mycardmaker and other legitimate greeting card companies.
If you suspect you have received a malicious email, we suggest you report it to the Internet Crime Complaint Center (http://www.ic3.gov/complaint/) to help in the effort to prevent the spread of harmful emails and viruses.
Q: How do I do email a card to family or friends?
A: After you've created and saved your card, you will have the option to email it to up to twenty email addresses. On the "print/email" page, choose the "email" button. In the "email card" pop-up box, enter your friends or family members' email addresses in the Recipients' Email Address(es) field. Each email address must be separated by a comma (i.e., joe@hisEmailAddress.com,sally@herEmailAddress.com,mike@hisEmailAddress.com, etc.). Finally, click the "send" button to email your card.
You can also email a card that you have saved by clicking on the "my cards" button at the top of each page, opening and saving the card and clicking the "email" button.
Q: How do I email a card to more than one person?
A: In the "email card" pop-up box, you can enter up to 20 email addresses in the Recipients' Email Address(es) field. Please note: Each email address must be separated by a comma (i.e., joe@hisEmailAddress.com,sally@herEmailAddress.com,mike@hisEmailAddress.com, etc.), or you will get an error message when you click the "send" button.
Q: I'm trying to email my card but each time I click the "send button" I get an error message "There is a problem with the info you provided. Please provide a valid email address." What's wrong?
A: There are two things to check: Make sure that you've entered a valid email address (i.e., dave@hisEmailAddress.com) for each recipient and, if you are sending the card to multiple email addresses, be sure that they are separated by a comma.
Q: I get an "Unexpected error" or "Problem with the server" message when I try to send a card. What's wrong?
A: This is usually a sign of network problems somewhere between your computer and our servers. If you're sure your Internet connection is working well, please let us know you're having a problem. You can also wait a little while and try again.
Q: Is it possible to see a copy of the card that I emailed?
A: The best way to see a copy of a card that you've emailed is to include your email address in the list of recipients when you send the card. Or email yourself a "test" card first. Otherwise, there is no way for you to see cards that you've sent to others via email.
Q: One or more of the people that I emailed my card to have complained of receiving a blank card with no artwork showing?
A: When this problem occurs, there is often a "broken" image link where the artwork should appear. There are a number of reasons why this problem occured, including:
- High traffic levels on the Internet are slowing down the delivery of images from our servers.
- There is a problem on our end with one of the servers that load the image files.
- There is trouble with a main Internet data-transmission line.
Simply clicking on your browser's Refresh (or Reload) button may solve this problem. Generally, this situation is only temporary, and usually corrects itself within a short period of time, so wait a few minutes between "refreshes". If, after several attempts, the problem persists, please send us the link that you or your recipient(s) received. Use the help form to send us the link, and we'll work on solving the problem.
Q: I didn't receive email confirmation that my card had been viewed. What happened?
A: If, when you emailed your card, you checked the "Email me when my card has been viewed" checkbox, but never received an email confirming that it had been viewed, you should first check to see if you entered your email address correctly when you signed up for mycardmaker. To do so, sign in to mycardmaker, click on the "account" button at the top of page and check the address in the "Your Email Address" field.
Q: The person I emailed my card to did not receive it. What happened?
A: The most likely reason is that you've entered the email address incorrectly in the Recipients' Email Address(es) field in the "email card" pop-up box. Often, this turns out to be a typing error. Please be sure to double-check the your recipient's e-mail address before sending the email. However, if you've entered the email address correctly, the recipient's ISP may be filtering your email because it considers it to be "spam" or an intrusive bulk email message. Also, your recipient or their email provider, for whatever reason, may be refusing all email from our server. If one of these situations applies to you, you may be able to get around it by emailing the card to yourself and then forwarding the email to the intended recipient.
