General Questions
Q: What are the recommended system requirements for mycardmaker?
A: Using My Card Maker requires the following:
System Requirements:
- Flash plugin version 7 or better
- All pop-up blocking software disabled (including browser settings)
- JavaScript enabled
- Screen resolution of at least 1024x768 (32-bit color quality recommended)
System Recommendations - Windows:
Operating System
Win 98, 2000, or XP
Browsers
- Internet Explorer version 5.x or better
- Firefox
- Netscape version 7.1 or better
- AOL 9.0
System Recommendations - Macintosh:
Operating System
OS X 10.2 or better
Browsers
- Internet Explorer version 5.x or better
- Safari
- Firefox
- Netscape version 7.1 or better
- AOL 9.0
Q: Do I need to accept cookies to use this site?
A: Yes. In order for us to provide you with advanced features (i.e., automatic sign in), we need to store on your local hard drive a cookie that contains a subset of your account information. This mechanism is called "persistent cookies." Our cookie does not contain personally identifiable information and is not used to retrieve information from your computer.
Q: What are cookies?
A: A cookie is a small amount of data that can be transmitted by a web server to your browser. Web sites use cookies to "remember" details about you, such as your email address, to enhance your experience and offer you more advanced features. Your browser will transmit information back to the site each time you visit until the cookie expires. Your computer generally stores a cookie as a small text file that the server can recover if you return to that Web site later; some cookies are temporary and allow the server to remember information about you until you close your browser. Most browsers are set to accept cookies. You may prefer to set your browser to refuse them; however, some functions on our site may not function as expected if cookies are refused.
Q: How do I configure my browser to accept cookies?
A: Follow these instructions to allow your browser to accept cookies.
- Internet Explorer
Go to Tools > Options > Privacy
Click the Default button, or move the Internet zone slider to the "Medium" or a lower setting
Click OK
- Mozilla FireFox
Go to Tools > Options > Privacy > Cookies
Select "Allow sites to set cookies"
Click OK
- Netscape 7.x or newer
On the menu bar, click "Edit"
Select "Preferences" and then "Advanced"
Select the "accept cookies" setting
- AOL 9.0
On the toolbar, click Settings > Internet (web) Options > Use your Internet Explorer Settings > Privacy > Advanced
Then deselect "Override Automatic Cookie handling"
Click OK
- Safari
On the toolbar, click Safari > Preferences > Security
Select "Accept Cookies"
Q: How can I change my password?
A: You can change your password in the "my account manager" window. To do so, sign in to mycardmaker and click on the "account" button at the top of the page to display the "my account manager" window. Enter your new password in the "Your Password" field, re-enter it in the "Confirm Your Password" field and click the "update" button.
Q: How can I update my email address?
A: You can change your email address in the "my account manager" window. To do so, sign in to mycardmaker and click on the "account" button at the top of the page to display the "my account manager" window. Enter your email address in the "Your Email Address" field and click the "update" button.
Q: I've forgotten my password. What do I do?
A: You can retrieve your password by clicking the "sign in" button at the top of the page and, then, clicking the "Get my password" link above the "Your Password" field. You'll be asked to enter your email address and, if we find an account that matches the email address you entered, we'ill send an email containing your password to that address.
Q: Is there a chance that I could unintentionally pass a virus along when using email to send a card to friends and family?
A: No. Although the email looks as though it has been sent from your email address, it is actually being sent by our mail server. Our mail servers are protected with virus protection software that ensures that viruses are not passed along to card recipients.
Q: What does the "sign out" button do?
A: The "sign out" button signs you out of mycardmaker. You should sign out of the site if you are going to be away from your computer for an extended period of time. If you are signed in and away from your computer, people who are not authorized to use your computer can access your mycardmaker account. Signing out prevents unauthorized access.
Q: How can I tell my family and friends about mycardmaker?
A: The "tell a friend" link that appears at the bottom of each mycardmaker page displays a form that allows you to enter the email addresses of up to 20 friends and family. Please note that you must check the site's Terms & Conditions checkbox before you can send the email. If you are sending the email to multiple addresses, you must separate them by a comma in the Recipient(s) Email field.
Q: How can I bookmark mycardmaker.com?
A: The "add to favorites" link that appears at the bottom of each mycardmaker page displays your browser's "favorites" list manager, which you can use to save your bookmark.
Q: Why should I keep my email address current?
A: You can sign in to mycardmaker using an old email address, provided your account is still active, but if we don't have your current email address, you won't receive important messages from us about new products and features.
Q: What does the "start over" button?
A: The "start over" button allows you to restart the process of creating a card. If you choose to restart, you will lose all of the work that you have done on that card, unless you save the card before restarting.
Q: I keep getting an "unexpected network error". What's wrong?
A: This usually means one of three things. 1) Your Internet connection has been lost or is running unusually slow. 2) There is heavy use of the Internet in general causing congestion on the networks between your computer and our servers. 3) There is a problem on our end. The server could be down or over-loaded with users. If you continue to experience problems, please let us know.
Q: How do I scan a picture to add to my card?
A: Because of the large number of possible computer/scanner combinations, we cannot provide specific technical support for how to scan your picture. Please consult your scanner and computer manuals for help.
Q: What is "my account manager"?
A: "my account manager" contains user-specific information, including links to cards that you have saved, account information (i.e., password), and your reminders about impending important dates. The information contained within "my account manager" can only be accessed when a user has signed in to mycardmaker.
Q: Is the information I provide to you kept private?
A: We value you as a consumer and respect your privacy. For more information, please read our Privacy Policy. A link to our Privacy Policy appears at the bottom of every mycardmaker page. We collect information in an effort to improve your card-making experience, to provide you with advanced features and to offer you information about our products, services, and promotions. We realize the importance of maintaining and using consumer information responsibly.
Q: Why did mycardmaker send me an email asking for my password?
A: mycardmaker.com will never ask you for your password, or for any other personal information in any form outside of the application itself. If you have provided information in response to an email request of this type, notify your ISP immediately. It's possible that someone is attempting to impersonate us to get private information from you. The email sender is not associated with us, and you should avoid responding to such requests. We regret any inconvenience that fraudulent requests like this may have caused.
