Purchasing Cards
Q: Why do I have to sign in to process my order when I'm already a member?
A: Your account information tells us who you are and enables us to associate information about your orders to your account. If you would prefer to have the application sign you in automatically each time you visit the site, click on the "sign in" button, enter your email address and password and check the box labeled "Sign me in automatically from this computer in the future". This way you won't have to sign in each time you come back.
Q: Why do I have to become a member to subscribe and to purchase cards?
A: When you subscribe to mycardmaker, you have unlimited access to all of our cards without restriction for the duration of your subscription. (There are three options: two years, one year, and one day.) When you sign up with us, we store information about purchases and cards that you have made so that the next time you visit the site and sign in, we will know who you are and provide you access to cards and order history.
We also allow you to save your cards and photos to our servers for future printing and card-making. Therefore, we need to associate your cards and photos with your unique membership account.
Q: I'm uncomfortable making purchases on the Internet. Is it safe to make online purchases with mycardmaker?
A: We've made every effort to ensure the highest level of security for your credit card and personal information. To learn more about our privacy and security policies, check out our Privacy Policy. The link to our Privacy Policy is available at bottom of every mycardmaker page. We don't store your credit card information on our end. Each time you place an order you'll be asked to enter you credit card information in order to complete the order. This ensures that your credit card information cannot be accessed by anyone in the mycardmaker system. We only use credit information to process the order, and it is never shared with anyone else.
Also, check that your browser supports secure credit card transactions. To do so, look at the bottom left or right corner of your browser. You will see a closed padlock in Internet Explorer and Firefox and a solid key in Netscape when you are on a secure Web site. The key will look broken and the padlock unlocked when you are on an unsecure site.
Q: Is it possible for me to save my credit card number online for future purchases?
A: No. For your protection, we do not store your credit card information.
Q: How do I cancel my order?
A: Unfortunately, once you have placed your order, it cannot be cancelled. Please be sure to review your order carefully before you submit it.
Q: How do I change my order?
A: Unfortunately, once you have placed your order, it cannot be changed. Please be sure to review your order carefully before you submit it.
Q: How long does it take for mycardmaker to process orders?
A: Processing time for an item is the time from when you place your order to when it leaves the warehouse. We expect your order will be completed (processed) in a maximum of 6 business days (Saturday, Sunday and national holidays are not business days) from the date of your order. Orders placed after 4 pm Eastern Standard Time will be dated the next business day.
Q: How can I get a receipt for my mycardmaker purchase?
A: Immediately after your order is placed, you will receive an email that will contain the details of your order. (Note: Please make sure that you keep your email address up-to-date in mycardmaker so that you can receive important emails like this from mycardmaker.)
Q: Why was my credit card declined?
A: Usually, credit cards are declined for one of the following reasons
- Incorrectly entered information. We require that the name, address, expiration date and security code entered by you when placing the order match exactly with the information on file with your bank. As an added measure of security, we also require that your phone number and email address are entered accurately.
- Purchase refused by the bank. There are a number of reasons why your credit card company would refuse your purchase, including insufficient funds, a history of late payments or a failed security check. In addition, the bank's credit card processor may have been down when you attempted to place your order. If the bank has declined the purchase, you should contact them to find out why the authorization failed. To determine the cause of the failed authorization, you might try the following.
* Check that the name and address you entered when you placed the order matches exactly the name and address on your credit card.
* We cannot process an order when the credit card expiration date on the card you provide has passed or will pass in the month in which you are placing the order. Use the expiration date on your new card, if the card expires during the month in which you are placing the order.
* Check that the billing phone number you entered matches exactly with the number that your credit card company has on file.
* Check that the security code you entered matches the number code on the back of your credit card. The security code number is the last three numbers on the signature panel.
Q: Are there charges in addition to shipping?
A: The only other charge that will apply, besides the cost of the cards and shipping, is state tax. On mycardmaker, state tax only applies to California.
Q: Why didn't I receive an order confirmation or a ship confirmation e-mail?
A: We send an email to confirm that your order has been placed and a second email when your order ships. Following are some reasons why you might not have received confirmation emails from mycardmaker.
- Typographical error(s) in email address. You may have made a typographical error your email address. To update your email address, click on the "account" button at the top of the page; the "account manager" window will open. Check the email address in the "Your Email Address" field. If it is incorrect, enter the correct address and click the "update" button.
- Email filter(s). Email filters filter junk email, or spam, by preventing receipt of email from unwanted addresses and sources. If you have an email filter set and think that it's preventing you from receiving your email confirmations from our site, you may need to add our email address to the list of approved addresses. Email providers also filter email. Check with your provider to see if you are able to receive emails from our e-mail address.
- Corporate email filters. If you entered a corporate email address when placing your order and your company's network blocks spam or email that is not related to business, you may not receive the confirmation emails. Check with your IT department to find out if they have email filters in place.
- Your email program. Email programs establish restrictions on incoming email. Check to see if you have set up restrictions that may be causing receipt of our confirmations to fail.
For credit card inquiries, please email us at mycardprocessing@mycardmaker.com.
Q: When entering the shipping address, why do I have to enter a phone number?
A: A phone number is required by shipping carriers in the event that the delivery person is having difficulty finding an address or needs to contact the person to whom an order is being shipped. The shipping address and phone number are only used to ensure that your order is delivered as quickly as possible. This information is not shared with anyone else.
Q: What credit cards do you accept for payment?
A: We accept Visa and MasterCard.
Q: Are there other methods of payment besides credit card?
A: No, at this time we are only accepting payment by credit card.
Q: What is the security code and why am I required to enter it?
A: The security code number associated with your credit card is on the back of the card. It is the last three numbers on the signature panel. You are required to enter this code number to ensure that someone is not fraudulently using your credit card. If someone has through some illegal means obtained your credit card number, they will not be able to process their order without entering the card's security code. This is one of several verification checks that we have in place to protect you against unauthorized use of your credit card account.
