Receiving Cards
Q: I can't open a card that was emailed to me. I get an error message or the card simply fails to open. What's wrong?
A: The problem may be temporary. Please wait a few minutes and try again. If you're still unable to view the card, the following suggestions may help. If you continue to experience problems, please use the help form to send us the link you received. We'll work on the problem from our end.
- Try copying and pasting the link from your email directly into your Web browser's Address field. If the link has been broken onto two separate lines in your email, you will need to paste both lines as one into the Address field.
- The security setting of your email program may be too high. Try adjusting the security settings in your email program or check with your email provider to learn more about security in your program.
- Forward the confirmation you received from us directly to the recipient. The confirmation email contains a link to the card you sent and instructions on how to pick up the card if they are unable to view it using the link.
- It's possible that the card recipient has set up their account to block email from unknown addresses. If the recipient has not authorized email from mycardmaker, they may not receive their notification email telling them that you've sent them a card. If you think this may be the case, ask the recipient to check their bulk mail or junk mail folder for the email.
- We make it look as though the card is coming from your email address; however, it's being sent from our email server. When the address contained in the email's subject line and the sender's email address do not match, the email may be interpreted as a potential virus or security threat, and the card may be deleted from the email server. You may want to check with your system administrator or email provider if there is anything that can be done on their end to enable you and your recipients to send or receive cards from mycardmaker.
- If you are at work, your company's firewall may prevent you from viewing our cards. Check with your company's network administrator to find out if this is the case.
- Our cards are created using Macromedia's Flash software. In order to view them, the card recipients need the most current version of the Flash player. They may also need to update their Web browser. For help determining the system requirements to view a card, visit our System Requirements page.
- Card recipients need full internet access in order to view cards. "email only" services, such as WebTV and some types of Juno/NetZero service, may not be able to display cards.
Q: Why did I get a customized greeting card in email? I didn’t request an electronic greeting card.
A: Someone has emailed you a greeting card from mycardmaker.com. We cannot prevent cards from being emailed from our application. If the email was sent to you in error, reply to the sender to ask them not to email cards to you in the future.
